Shipment

Yes, every order we send is insured, and we are responsible for it until it is delivered. If your order exceeds the maximum insurance amount offered by the courier company, we will divide it into several shipments, guaranteeing free delivery for each of them. Get a free additional GUARANTEE OF TRUSTED SHOPS insuring your shopping to 2500 euros gross.

If, for some reason, the package was not received, contact the courier company and arrange a convenient delivery time or pick up the package at the nearest courier point. Remember that redirecting an already sent order involves an additional fee, so be sure to specify the delivery address accurately when placing the order.

We do not offer personal pickups from our warehouse.

The time from when the package is handed over to the courier to when the order is delivered to your company's headquarters is 1 working day. If the package has not been delivered after this period and the tracking number has not changed its status, contact us. If the issue is not resolved and the courier company provides clear information that the package is lost, we will promptly fulfill another order for you.

Unfortunately, no. The system treats each login as a separate client. It is not possible to merge orders or send them in one consolidated shipment. Each order will be subject to a separate delivery fee, which is provided by the system during the checkout.

Yes, you can add multiple delivery addresses when you create an order. The company data on the invoice will remain the same as those provided during registration. The only thing that’s going to change is the delivery address. Unfortunately, the sum of the values of all orders wouldn't affect the opportunity to benefit from free delivery, but each order will have to meet this requirement individually.