Add products by adding codes
Discount codes
How to enter the discount code?
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Enter the discount code and click [Activate].
Enter the discount code and click [Activate].
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Check the code’s conditions, including the required order value, expiration date, rules for combining with other discounts, and any product restrictions.
Check the code’s conditions, including the required order value, expiration date, rules for combining with other discounts, and any product restrictions.
IMPORTANT!
- You can activate the discount code before adding products to your basket. The discount will be applied automatically once your basket reaches the required amount. If the conditions of the discount code aren’t met, the code will remain active but won’t reduce the product prices.
- You can edit an order with a discount code as long as the code is still valid. Once it expires, editing the order will restore regular prices.
Why doesn't the entered discount code work?
Go to the "My Discounts" page and make sure the code was entered correctly.
Check the code’s conditions, including the required order value, expiration date, rules for combining with other discounts, and any product restrictions.
Contact us if none of these apply.
Go to the "My Discounts" page and make sure the code was entered correctly.
Check the code’s conditions, including the required order value, expiration date, rules for combining with other discounts, and any product restrictions.
Contact us if none of these apply.
Why didn't the active discount code reduce the price of all products in the basket?
Go to the "My Discounts" page and check the code's terms. The discount code may not cover all products, may not be combinable with other discounts, or may be inactive if your basket doesn't meet the required value.
Contact us if none of these apply.
Go to the "My Discounts" page and check the code's terms. The discount code may not cover all products, may not be combinable with other discounts, or may be inactive if your basket doesn't meet the required value.
Contact us if none of these apply.
How to use the discount code for an order that has already been placed and paid for?
If you want to use your discount code but you made your order before the promotion day, first you have to:
If one of the options above describes your situation, that means you may edit your order to apply the discount code. Please be aware, that editing of the order constitutes the moment of conclusion of the purchase-sale contract with the acceptance of the terms set out in the summary of the order. Each order editing is treated by the system as making a new order which replaces the primordial order. This process may lead to an update of product prices in the order by updating the price to the current exchange rate of the order or to the prices resulting from changes in the prices of warehouse supplies. Remember! After the changes are made, you have to go through the whole process step-by-step to ultimately confirm all changes that have been made, by pressing the button "Order with obligation to pay".
The first step to editing your order is to log into your account on our website www.sentiell.cz. Please go through the following steps: Click Your account In the section called "Orders" click the button "Current" choose the appropriate order by clicking on the button "Edit". While starting editing process follow the instruction on how to properly apply the discount code to your order?
I entered in my discount code before making a purchase, but the product price has not changed, why?
Please remember that no marketing offers combine with each other. For example, if you enter a discount code for the discounted products or those with a reduced, promotional price, which reduction is higher than the discount code, the product price will not change. Also, there will be a 0% value on the invoice, in the section "discount".
Despite using a discount code – 10%, the discount on the invoice indicates a different value at some products, why?
Such a situation may relate only to the products at promotional prices. In this case, if the product had obtained a promotional price before, e.g. by 5% reduction of its value, then when you use the 10% discount code, just a further 5% of the value will be deducted from the promotional price. The 5% value shown on the invoice informs what is the percent of price reduction in order to get 10% off the base price. Unfortunately, promotions don't combine with each other.