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Products
Are the products properly stamped, so that they could be sold in my country?
All our products are stamped with the 925 silver mark to prove the quality of silver. Moreover, in accordance with the requirements of the Polish Assay Office, all products in which the weight of silver used to produce one piece of jewellery (i.e. pendant, one earring, ring, etc.) exceeds 5 g are marked with Assay Office hallmark. Check what requirements of products hallmarking apply in your country!
Do you lengthen or shorten bracelets/necklaces?
Unfortunately, we do not offer this kind of service. We can produce the specific modified product for you, but the minimum purchase quantity is 20-100 pieces depending on the particular model.
Do you engrave your jewelry?
No, we do not have such services as jewelry engraving.
How long is the warranty period for products?
All goods purchased are covered by a 12-month warranty from the date of receipt of the products.
Do the products bears Sentiell's labels?
Yes, every product bears Sentiell's labels and is packed in a protective foil.
What information is on the Sentiell's label?
The label contains product code/series, ID, size, ag.925, barcode. Sentiell's label does not contain product prices.
Do the products have EAN barcodes?
The products do not have EAN codes but have barcodes in "128" standard placed on product's labels.