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Payments
How can I pay for orders?
If you have unpaid orders on your account, go to "Your Account" "Orders" section [Current]. Then click [Pay now] button or select multiple orders and click the [Pay selected] button.
If you have unpaid orders on your account, go to the menu "Account" "Your account" "Orders" section [Current]. Then click [Pay now] button or select multiple orders and click the [Pay selected] button.
Does a bank transfer confirmation speed up the order processing?
Unfortunately, no. If you do not use automatic payments, the processing of your order will only begin once the transfer is booked from the Sentiell bank account to our sales system. Payments are booked twice a day at around 9:00 and 12:00 o'clock.
How can I get help with payment issues?
Contact us. Provide us with the order number, describe the issue you are experiencing, and if possible, also send a payment confirmation or screenshots of the error message. This will help us resolve the matter more quickly.
Will I incur any additional fees for currency conversion when I use electronic payments?
The electronic payment systems don’t charge any additional fees for currency conversion. More information HERE.
What happens to the overpayment or underpayment of value for the order that you have placed?
Remember that the security of your money is very important to us. To process your order, we need to receive the specified amount corresponding to the value of your order in advance. If, for some reason, there has been an overpayment, the excess amount will be credited to your balance at the wholesale and will be automatically used for your next order. Unfortunately, an underpayment will result in delays in order processing. Therefore, if timely fulfillment is important, complete the remaining payment to cover the underpaid amount.
How can I change the currency before placing an order?
You can change the settlement currency before or during placing an order. You just need to click the flag icon in the top-right corner and settle on the currency. Remember, we will issue invoice in a currency you apply. Always choose the currency in which you want to pay your order. If you choose "bank transfer" as payment method, after you finish purchasing process, our system will indicate the proper bank account number corresponding to the right currency.
How can I change the currency of already placed order?
To do it right you have to edit your order. Go to order editing, then apply the right currency and go through the whole process step-by-step selecting payment method once again. Confirm order editing and if you choose "bank transfer" as payment method, our system will indicate the proper bank account number corresponding to the right currency. If there is no possibility to edit your order, contact us and ask to change settlement currency to the correct one. The customer service will take the proper actions and ultimately we will send you the payment request with chosen currency.
Can I place an order in currency X but pay for it in currency Y?
Unfortunately, no. If you pay, for example, an amount in CZK currency into a bank account that handles EUR, the bank will perform a currency conversion, and a smaller amount than the order value will be credited to our account. In such a case, your order will be suspended until the missing amount is paid. Remember that the invoice for the order will be issued in the currency you selected.
What should I do if the payment was charged twice?
Contact us immediately. Send a confirmation of the double payment from your account. We will check our transaction history, and if we have indeed booked an overpayment, we will refund the excess amount to you.
How can I get the overpaid funds given back from my balance?
We return the funds from the client's balance upon your explicit request. Send us a message with the bank account number where we will transfer your money. Remember to provide us with the bank account number for the currency being withdrawn. Otherwise, your bank will perform a currency conversion, which will affect the amount of funds you receive.
Can I change the payment method once a partial payment has been made?
Yes. Choose bank transfer to make a partial payment. Then wait for your payment to be booked and for an e-mail requesting the remaining amount. The button to select a different payment method for the missing amount will appear on the order summary.
Can I change the payment method once an order is placed?
Yes. You can do this on the order summary page by clicking [Select different payment method].
How can I check the payment status?
You can find the payment status on the order summary in the payment history section at the top of the page. If your order requires payment, you will see a [Pay] button that you need to click to continue the payment process.
How much time do I have to make the payment once an order is placed?
You have up to 10 days to pay for the order from the moment it is placed or from the time you receive information that your order is ready for processing in the case of individual orders and reservations. After this period, your order may be canceled.
Are there any additional fees for different payment methods?
No. We do not charge any additional fees for using the available payment methods.
Can I make payments in different currencies within a single order?
Unfortunately, that is not possible. Before placing an order, you select the payment currency for the total order value. However, you can place multiple orders and pay for each in a different currency. Remember that each order will be processed separately.
Is it possible to save the payment card details for future transactions?
Yes. When completing a transaction with a payment card, you can choose the option [Make payment and save the card].